Immediately contact the police to complete an accident report and then notify the Payless rental location within 24 hours of the accident. In most incidents, you will need to return to the rental office to complete an accident report for Payless Car Rental’s records and your own. This report is for both parties’ protection, and is particularly important if you have purchased a waiver of damage.

Renter must be 25 years of age unless specified otherwise in specific location’s policy. Underage Surcharge: where applicable by law, locations will charge an underage fee. Please refer to individual location policy. Keyword: AGE REQUIREMENTS

Payless locations provide rental services to accommodate all customers and comply with the stipulations of the Americans With Disabilities Act. Please call our toll free number (800-PAYLESS) and speak to a Customer Service Representative for any special equipment or requests. Reasonable advance notice is required; our usual need is 72 hours but this period may vary.

• Hand Controls : Hand controls are available at no additional fee. Equipment varies between pull or push type. We may not be able to confirm a specific type.
• Drivers for the blind or those whose equipment needs can not be met may drive a car as an Authorized Driver for the person for whom service is intended. The Authorized Driver must possess a valid driver’s license and be at least age 25, unless a lower age is required by state law. There is no fee for an Additional Authorized Driver under these circumstances. When making a reservation, the person with disability needs must identify him/herself as visually or physically challenged and that a driver is being provided. Both the person for whom the needs are requested and the driver must be present at the time of rental transaction.
• Shuttle Services for Mobility Impaired: Some Payless offices do not operate a fixed-route courtesy shuttle service between an airport terminal and the rental office. At those sites wheelchair access transportation may be provided by a contracted company or an appropriate rental vehicle will be dispatched to the airport terminal.

Economy: Kia Rio
Compact: Ford Focus
Intermediate: Kia Optima
Standard: Chrysler Sebring
Full-Size: Ford Taurus
Premium: Ford Crown Victoria
Luxury: Lincoln Towncar
Mini-Van: Ford Freestar
Full-Size Van: Ford Econoline
Convertible: Ford Mustang
Utility/4x4: Ford Explorer

If you do not purchase Collision Damage Waiver, you are responsible for all damage to the rented vehicle. If you purchase Collision Damage Waiver, we will waive all, or a portion of, our right to collect from you for damage to the rented vehicle caused by collision or upset. The amount of your responsibility varies according to the type of vehicle you rent. We will not waive our right to collect for comprehensive losses such as fire, theft, vandalism, flood, hail, or acts of God. In addition there are other exclusions from Collision Damage Waiver. Please read the back of the Payless Rental Agreement for a complete list of exclusions.

CDW is optional; your personal auto policy may cover damage to the rented vehicle. If you are renting a truck larger than a pick-up truck, your personal auto policy may not cover the rented vehicle. Check with your insurer if you are uncertain.

Credit Cards

• American Express
• Diners Club
• Visa
• Master Card
• Discover/Novus

Please refer to specific location policy to verify that credit cards are accepted. Changing payment method at the end of the rental is at the discretion of the location. Rental policies, deposit requirements and procedures vary by location and may not be available at all locations. Keyword: PAYMENT INFORMATION

Debit and check cards are always accepted as a form of payment at the end of the rental (once the vehicle has been returned). Please check individual city policy to determine whether or not they are accepted at the time of rental for qualifying.Keyword: PAYMENT INFORMATION

Renter and any authorized driver(s) must have a valid driver’s license in their own name. The driver’s license must be valid for the entire rental period. In addition, international renters/authorized driver’s must have a valid driver’s license from their country of origin. A valid international driver’s permit will be required if license of origin is not in roman alphabet, and valid passport must be presented.

Payless Car Rental may perform a driver’s license check and may deny a rental car based on a negative driving record.

Local rental and state restrictions may apply. Under the terms of the rental agreement, the rental vehicle will be confined to a certain area and that area will be defined on the rental agreement. Most vehicles are confined to the state in which they are rented. Sometimes that area is not attractive to numerous rentals and the confinements may be expanded to a larger radius. Please view individual location policies for clarification. Keyword: GEOGRAPHICAL RESTRICTIONS.

A separately stated nominal Energy Recovery Fee will be assessed at select Payless locations.  The daily fee is imposed to offset the rising energy costs related to our business.  Where assessed, the fee will be included in the total price quoted at the time of reservation.

OPTION #1 BUY A TANK, The vehicle is rented with a full tank. You may purchase a full tank of fuel at the time of rental and bring the vehicle back with fuel at any level. Credit will not be issued for unused fuel.

OPTION #2 WE FILL THE TANK, The vehicle is rented with a full tank. You may bring the vehicle back full to avoid a charge or Payless will refuel your vehicle based on the miles driven or level of the tank. A refueling service fee will apply per gallon.

Payless locations provide rental services to accommodate all customers and comply with the stipulations of the Americans With Disabilities Act. Please call our toll free number (800-PAYLESS) and speak to Customer Service Representative for any special equipment or requests. Reasonable advance notice is required; our usual need is 72 hours but this period may vary.

Local rental and state restrictions may apply. Keyword: LOCAL RENTER RESTRICTIONS.

Your credit card may cover your responsibility for damage to our vehicle. However, that coverage is almost always secondary or excess to any other coverage you might have, such as your own auto insurance policy. In the usual case, credit cards wind up covering only the deductible on the collision and comprehensive portion of your personal auto policy. To be certain, you must check the terms of your credit card agreement.

All USA and Canada rental operations are either insured or self-insured to provide:
- state/provincial minimum liability insurance requirements
- in Canada national government requirements, if the Payless location is an official government travel supplier. Payless locations in all other nations are insured to provide the minimum insurance, if any, as required by that nation. Please refer to individual location policy.

Mechanical problems must be reported to the rental location.

Payless locations provide rental services to accommodate all customers and comply with the stipulations of the Americans With Disabilities Act. Please call our toll free number (800-PAYLESS) and speak to Customer Service Representative for any special equipment or requests. Reasonable advance notice is required; our usual need is 72 hours but this period may vary.

• Hand Controls : For rentals that commence in the United States Hand Controls are provided at no additional fee. Equipment varies between pull or push type. We may not be able to confirm a specific type.
• Drivers for the blind or those whose equipment needs can not be met may drive a car as an Authorized Driver for the person for whom service is intended. The Authorized Driver must possess a valid driver’s license and be at least age 25, unless a lower age is required by state law. There is no fee for an Additional Authorized Driver under these circumstances. When making a reservation, the person with disability needs must identify him/herself as visually or physically challenged and that a driver is being provided. Both the person for whom the needs are requested and the driver must be present at the time of rental transaction.
• Shuttle Services for Mobility Impaired: Some Payless offices do not operate a fixed-route courtesy shuttle service between an airport terminal and the rental office. At those sites wheelchair access transportation may be provided by a contracted company or an appropriate rental vehicle will be dispatched to the airport terminal.

PAI/PAC is an optional accidental death and medical insurance policy offered at most Payless locations. Coverage is extended to you and your passengers according to the terms and conditions of the policy. PAI/PAC can be purchased for , an additional charge per day or partial day of the rental. PAI/PAC benefits apply to vehicle accidents only.

PEC is an optional coverage for your personal belongings those of your immediate family members traveling with you. PEC is offered at most Payless locations, and can be purchased for a small additional charge per day.

Every Payless car is rented on the assumption that your personal auto policy will cover all liability claims for injuries to others that you cause. This keeps our costs down and we pass that savings on to you in the form of competitive prices. To find out if you need to provide proof of insurance, refer to your specific location policies.

Every Payless car is rented on the assumption that your personal auto policy will cover all liability claims for injuries to others that you cause. This keeps our costs down and we pass that savings on to you in the form of competitive prices. To find out if you need to provide proof of insurance, refer to location specific policies.

The following dates are recognized by Payless Car Rental as official blackout dates. These dates are when special rates or promotional offers to include certificates/coupons may not be applied.

Official blackout dates for calendar year 2008:
January 1, 2008
February 14 – February 18, 2008
March 14 – March 30, 2008
May 22 – May 26, 2008
June 26 – July 4, 2008
August 28 – September 1, 2008
October 9 – October 13, 2008
November 6 – November 11, 2008
November 20 - November 30, 2008
December 15, 2008 – January 1, 2009

Rates are guaranteed as initially confirmed. Rate is subject to change if the reservation is modified in any regard.

All drivers must meet the renting location’s minimum age requirements, have a valid driver’s license, clean driving record, and present a major credit card in his/her own name at the time of rental. See also age , driver's license, driving records, and credit cards.

INTERNATIONAL RENTERS/DRIVERS REQUIREMENTS:
- Must have a valid drivers license from renters/drivers country of origin.

- Must have a valid international drivers license if the drivers license of origin is not in Roman alphabet.

- Payless requires written proof in English of liability insurance covering injury to third persons or their property and collision and comprehensive insurance covering any Payless vehicle while on rent. Written proof should include the name and address of the insurer and the policy number

California Renters: Payless requires written proof in English of liability insurance  covering injury to third persons or their property and collision and comprehensive insurance covering any Payless vehicle while on rent.  Written proof should include the name and address of the insurer and the policy number

It is the policy of Payless to have the confirmed vehicle available for calendar day of the scheduled arrival.  If your reservation is for arrival within the last hour of operation and your flight is delayed, the location is required to remain open for an additional hour to accommodate late arrivals.   Should you arrive after this time, Payless will hold your vehicle for pick up until 9:00 am the next morning. 

Liability coverage included with each rented vehicle is limited to the minimum coverage permitted by each state. In some cases, total coverage may only be as little as $10,000. Your own personal auto policy may also be similarly limited. SLI increases your liability coverage to the amount specified on your policy, up to $1 million combined single limit for each accident. This coverage greatly expands your liability protection, perhaps even beyond your own personal auto policy. SLI covers injuries to persons and property you damage while driving the rented car. It does not cover you or passengers in the rented car. Restrictions apply, ask for a copy of an SLI brochure at the rental counter.

Special equipment for the disabled driver is provided at no additional fee. A minimum advance notice of 72 hours is required. Equipment may vary in operation type, being either pull or push type. We may not be able to supply hand controls for all makes and models of vehicles. We may not be able to provide disability equipment that is either permanently installed or involves permanent alteration to a vehicle, such as left-foot gas pedal extensions.

We do not have permanently modified vehicles such as wheelchair-driver position or ramp-access vans. Between an airport terminal and the rental office, ADA access transportation may be provided by services other than Payless. This service is provided at no additional charge or increase in rental rate.

Drivers for the blind or those whose equipment needs can not be met may drive a car as an Authorized Driver for the person to whom a vehicle is rented. The Authorized Driver must possess a valid driver's license and be age 25. There is no additional fee for an Additional Authorized Driver under these circumstances.

It is the policy of Payless to have the confirmed vehicle available for calendar day of the scheduled arrival. If your reservation is for arrival within the last hour of operation and your flight is delayed, Payless will hold your vehicle for pick up until 9:00 am the next morning.